Shipping policy
Thank you for shopping with Sky and Sol. We aim to provide clear and reliable information about order processing, shipping, and delivery.
Please review the following shipping policy before placing your order.
Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully completed.
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high order volume, processing times may be slightly longer.
Once your order has been prepared for shipment, you may receive a shipping confirmation with tracking information when available.
Shipping Time
Estimated delivery time is generally 5 to 10 business days after the order has been shipped.
Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, customs procedures, or other circumstances outside our direct control.
Shipping times may also vary for remote locations or areas with limited carrier service.
Shipping Costs
Shipping charges, when applicable, will be displayed at checkout before payment is completed.
Available shipping methods and costs may vary depending on the destination and order details.
Tracking Information
When tracking information is available, it will be provided after the order has been shipped.
Please allow some time for the carrier tracking system to update after receiving your tracking number.
In some cases, tracking updates may be delayed even while the package is still moving through the shipping network.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before completing checkout.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to assist with changes before the order is processed or shipped.
Once an order has been shipped, address changes may no longer be possible.
Additional shipping charges may apply if a package must be reshipped because an incorrect or incomplete address was provided.
Delivery Delays
Occasionally, packages may experience delays due to carrier operations, weather, holidays, customs processing, transportation disruptions, or other circumstances.
If your tracking information has not updated for an extended period, please contact us and provide your order number.
We will review the available shipping information and assist with the next steps.
Delivered Packages
If tracking information shows that an order has been delivered but you cannot locate the package, please:
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Check around the delivery location
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Ask household members or neighbors
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Check with your local carrier or delivery office
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Allow additional time in case the carrier marked the package as delivered before final delivery
If you still cannot locate your package, contact us at VasiliiMisa918@gmail.com with your order information.
Lost Packages
If a package appears to be lost during transit, please contact us with your order number and tracking information.
We will review the shipment details and determine the appropriate next step based on the available information.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Clear photos of the shipping package when possible
This information helps us review the situation and provide an appropriate solution.
International Shipping
For international orders, delivery times may vary depending on the destination and local customs procedures.
Customers may be responsible for taxes, duties, customs charges, or other fees required by their local authorities.
These charges, when applicable, are determined by local authorities and are not included in the product price unless otherwise stated at checkout.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has already been shipped, we may not be able to make changes or cancel the shipment.
Multiple Packages
Some orders may be shipped in more than one package depending on product availability, order size, or fulfillment location.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Contact Us
If you have questions regarding shipping, tracking, or delivery, please contact:
Sky and Sol
Email: VasiliiMisa918@gmail.com
Please include your order number when contacting us so we can review your request more efficiently.