Refund policy

Thank you for shopping with Sky and Sol. We want to provide a clear and straightforward return and refund process. Please review the policy below before submitting a return request.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in its original condition, unused, unopened, and in its original packaging. Proof of purchase or order information may be required.

To request a return, please contact us at:

Email: VasiliiMisa918@gmail.com

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order information along with clear photos of the item and packaging.

We will review the request and provide an appropriate solution based on the circumstances.

Non Returnable Items

For hygiene and safety reasons, certain personal care products that have been opened, used, or have had their original seal removed may not be eligible for return.

Items that are damaged due to misuse, improper storage, or normal wear are also not eligible for return.

Please contact us if you are unsure whether your item qualifies for a return.

Exchanges

If you received the wrong item or an item arrived damaged, please contact us at VasiliiMisa918@gmail.com.

For other exchange requests, availability may depend on current inventory.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

If the refund is approved, the refund will be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non refundable unless the return is related to an incorrect, damaged, or defective item.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a trackable shipping service when returning an item.

Sky and Sol is not responsible for return packages that are lost before reaching the return destination.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to make changes or cancel the order.

Contact Us

If you have questions about returns, refunds, or your order, please contact:

Sky and Sol